Salesforce Einstein AI: Novice to Expert in Einstein Copilot

Welcome to the Salesforce Einstein AI course, where we will learn to build Einstein Copilot and prompt templates using Copilot Builder and Prompt Builder to create AI-driven applications. We will learn to create simple custom actions as well as complex custom actions using Apex, flows, and REST API, will also understand how to boost Developers Productivity using Einstein for Developers.

This course is designed to teach Einstein Copilot and all the different prompt templates from the very beginning to an advanced level. In this course, you will be able to learn every basic piece of information about Salesforce Einstein AI.

Salesforce Einstein Copilot is an AI assistant for Salesforce CRM. It talks and understands like a human thanks to large language models such as OpenAI’s GPT-4.

In this course, we will learn how to enable Einstein Copilot, how to utilize the standard actions, and how to build custom actions which will be assigned to Einstein Copilot to perform tasks that are specific to the business needs and can reduce lots of manual tasks that agents have to perform on a daily basis.

We will understand the architecture of Trusted AI + Data; we will delve into the Einstein Trust layer. We will learn to create all three types of custom actions using Apex, Flows, and Prompt templates.

We will learn what a prompt template is and what a prompt builder is. Then, we will learn to create all four types of prompt templates: the sales email template, the field generation template, the record summary, and the most powerful, the Flex Template.

We will also learn how this prompt template can invoke Apex, Flow, External API, and then we will learn how Apex, Flows, and Copilot actions can invoke these prompt templates with grounded Salesforce data.

We will Explore Einstein for Developers and Compare it with the other AI Coding Assistant such as GitHub Copilot

Note:

• You will get the PPT of each lecture.

• Code related to each lecture.

• New videos will be added in the coming future with other Salesforce AI topics.